Privacy Policy

1. INTRODUCTION Welcome to Brainiac Healthcare Private Limited (“Company”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our medical devices.

2. INFORMATION WE COLLECT We collect information to provide better services to our customers and to comply with medical device regulations.

• Personal Information: Name, email address, phone number, shipping/billing address, and Hospital/Clinic Name and professional designation required for purchasing regulated devices.

• Payment Information: Order details, Payment confirmation details.

• Device & Website Usage Data: Device Serial Number, Device Registration information, MAC Address, and warranty details. Information about how you access our website, including your IP address, browser type, and operating system.

• Health Data (Limited): If you provide specific patient data for custom device calibration or adverse event reporting, this data is processed in strict compliance with applicable health data regulations.

3. HOW WE USE YOUR INFORMATION We use your data for the following legitimate business purposes:

• Order Fulfillment: To process payments, ship products, and provide invoices.

• Regulatory Compliance: To maintain records for Post-Market Surveillance, Adverse Event Reporting, and Unique Device Identification (UDI) tracking as required by the CDSCO (India).

• Customer Support: To respond to your inquiries, warranty claims, or technical support requests.

• Communications: To send you order updates, safety alerts, or (with your consent) marketing emails about new products.

4. SHARING OF INFORMATION We do not sell, trade, or rent your personal information. We may share your information only in the following situations:

• Third-Party Service Providers: To operate our services efficiently and securely, Brainiac Healthcare Private Limited engages trusted third-party service providers to process certain information on our behalf. These providers process data only for defined purposes and in accordance with applicable data protection laws. We may use the following service providers:

  • Zoho – Used for customer relationship management (CRM), lead tracking, invoicing, and internal operational management.

  • Mailchimp – Used for managing email communications and newsletters for users who have opted in to receive such communications.
  • Razorpay & Paypal – Used for secure online payment processing. Brainiac Healthcare does not store full credit or debit card details. Payment information is processed directly through payment gateway compliant systems.
  • Cloud Hosting Providers – Used to securely host and store customer and device-related data.
  • Analytics Providers – Website Analytics and performance monitoring.
• We ensure that all third-party service providers implement appropriate technical and organizational safeguards to protect personal information. Where required, we enter into contractual agreements to ensure data protection compliance.

• Legal & Regulatory Authorities: We may disclose your information if required by law, such as in response to a court order, or to report a serious adverse event regarding a medical device to health authorities.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DATA SECURITY We implement appropriate technical and organizational security measures to protect your personal information.

• Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect data transmission.

• Access Control: Access to personal data is restricted to authorized personnel who need it to perform their job functions.

• Disclaimer: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

6. DATA RETENTION We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

• Commercial Records: Invoices and order history are retained for tax and accounting purposes for a minimum of 8 years.

• Regulatory Records: Information related to device sales, tracking, and safety reporting may be retained indefinitely to comply with medical device regulations.

7. YOUR RIGHTS Depending on your location, you may have the following rights regarding your data:

• Access & Correction: You have the right to request a copy of your personal data and to correct any inaccuracies.

• Opt-Out: You may opt-out of receiving marketing communications from us at any time by using the “Unsubscribe” link in our emails or by emailing us.

• Deletion: You may request the deletion of your personal data, subject to our legal obligation to retain certain records for regulatory and tax compliance.

8. COOKIES POLICY We use cookies to enhance your experience on our site. You can choose to disable cookies through your individual browser options, though this may affect your ability to use certain features of the website.

9. THIRD-PARTY LINKS Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

10. INTERNATIONAL DATA TRANSFERS If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using our services, you consent to this transfer.

11. CONTACT US If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Brainiac Healthcare Private Limited

• Address: B24, Vrundavan Park, Behind Navrang School, Odhav, Ahmedabad, Gujarat, India – 382415

• Email: [email protected] | [email protected]

• Phone: (+91) 9510020800